- Frequently Asked Questions - Where is my data store? Can I try the system for FREE? Can data from my current system be converted to FestiveWare.net? Am I able to access my database directly? How fast can I get started? What type of Internet connection is necessary to use FestiveWare.net? Can I add additional users at a later date? Can large organizations use TrainingForce? Will you sell my data if I use FestiveWare.net? Will FestiveWare support organizations with multiple locations? Do you offer training? Can I export data? Can I set multiple levels of permissions for my staff? What is my minimum commitment if I decide to use FestiveWare.net? Is FestiveWare scalable? Can I accept payments from customers online? Does customer service cost extra? Can I get custom reports? How long has FestiveWare been around?     Question:  Where is my data stored? Answer:  With FestiveWare.net, each organization is provided with a private database in Microsoft SQL server.  If you purchase FestiveWare for installation at your organization, you must also have Microsoft SQL Server.      Back To Top   Q.  Can I try the system for FREE? A.  Yes. A full working version is available to test online. All we ask is for you to first participate in an on-line demonstration that we conduct with you using WebEx.      Back To Top   Q.  Can data from my current system be converted to FestiveWare? A.  YES. We can convert your data for a reasonable price.      Back To Top   Q.  Am I able to access my database directly? A.  When using FestiveWare.net, we do not allow direct access to databases for security reasons.  We can send you the latest backup version of your data on CD. If you purchase FestiveWare for installation at your organization, then you have access to your database.      Back To Top   Q.  How fast can I get started? A.  Assuming no data conversion, we can have you up and running within 48 hours after we receive payment.      Back To Top   Q.  What type of Internet connection is necessary to use FestiveWare.net? A.  Ideal connection speed for top performance is 128k ISDN or better, but the system is still very functional at 56k.      Back To Top   Q.  Can I add additional users at a later date? A.  Of course. New users may be added at any time.      Back To Top   Q.  Can large organizations use FestiveWare? A.  YES. FestiveWare is designed to scale to meet the needs of large global organizations, developed entirely using Microsoft .NET technology.      Back To Top   Q.  Will you sell my data if I use FestiveWare.net? A.  No. Your data is held completely private. See our privacy statement for details.      Back To Top   Q.  Will FestiveWare support organizations with multiple locations? A.  YES! The remote access capabilities of the system make it ideal for organizations with several offices or staff working remotely.      Back To Top   Q.  Do you offer training? A.  Yes, intensive instructor-led training is available on the system either in-person or remotely using WebEx.      Back To Top   Q.  Can I export data? A.  Yes. The export wizard lets you export contact data in CSV format.      Back To Top   Q.  Can I set multiple levels of permissions for my staff? A.  Yes. Permissions are based on categories. You can create categories of staff and assign permissions to the categories.      Back To Top   Q.  What is my minimum commitment if I decide to use FestiveWare.net? A.  One month! You are committed to no more than the minimum users (1) and the setup fee.      Back To Top   Q.  Is FestiveWare scalable? A.  Yes. FestiveWare is a web application designed specifically to accommodate many users.  The software requires Microsoft Windows 2000 Server or later and Microsoft .NET Framework 1.1 or later.      Back To Top   Q.  Can I accept payments from customers online? A.  Yes. If you already have a merchant account that allows you to process Internet purchases, we can set you up in a few days. If you do not, we will assist you with finding a processor that will provide you this ability.      Back To Top   Q.  Does customer service cost extra? A.  Depends. For FestiveWare.net users, customer service is included in the monthly fees.  If you purchase FestiveWare for installation at your organization, customer service is included for 1 year and renewable thereafter.      Back To Top   Q.  Can I get custom reports? A.  Yes. We will write custom reports you request for a reasonable hourly fee.      Back To Top   Q.  How long has FestiveWare been around? A.  Oak Tree Systems introduced its first Festival Management System in 1994.  The product was called FSYS™.  In 1999, FSYS was rewritten for the web and renamed MainEvent™.  The NET version of MainEvent, which is now FestiveWare.net, was launched in March 2004.  "Boomerang™" refers to the core engine technology that drives FestiveWare.      Back To Top Home Why We Built FestiveWare How It Works Time and Task Management Sponsorship Management Communication Management Benefits Other Services Frequently Asked Questions Pricing Starts at $58 Per Month! Sign Up Today Client Login

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